Frequently asked questions
The most common questions, answered directly.
Do I need to create an account to book online?
No signup is required, and booking online costs the same as booking in person or by phone.
What do children pay?
Children under 2 travel free. Ages 2–7 pay half price. Ages 8 and over pay full fare. Terms apply.
Can I book by phone or in person?
Yes. Call the office or visit Shop 102, Riverwalk Mall, Gaborone. If a staff member books your seat this way, you can confirm it afterwards on the Confirm a phone booking page.
Can I change my travel date?
Yes. A date-change coupon is valid for 5 hours from when it is issued. No refund is given for any fare difference between the old and new date.
Do you offer group discounts?
Groups of 5 or more passengers qualify for a discount. Mention your group size when you contact the office and you will be quoted directly.
What amenities are on board?
Assigned seats, air conditioning, Wi-Fi, live bus tracking, a single-lady seat on request, and CCTV on some coaches. Emergency exit and fire extinguisher are standard.
What is an M-Ticket, and do I need to print it?
No printing needed. Show your M-Ticket on your phone together with a government-authorized ID at boarding.
Is there a FlightConnect app?
Yes. FlightConnect is available on the Google Play Store.
Still have a question?
Contact the office